Manager, Community Programs

2 weeks ago
Job ID
# Positions
Job Type
Full Time
Job Industry
Government and Public Sector, Sports, Health, Wellness and Fitness
Career Level
Experienced, Management
Years of Experience

Job Description

Are you a dynamic, team-focused individual with a vision for community programming and a passion for service excellence? The City of Mississauga is seeking such an individual to lead a newly centralized community programs team.




Under the direction of the Manager, Aquatics, Therapeutic and Fitness, the successful incumbent is responsible to lead the Recreation Division's operation of the centralized service team for the provision of community programs and camp lines of business, city-wide, in all community recreation facilities for all ages and demographics. In particular, duties are to include, but not limited to:

  • Accountable for the performance of the Community Program Line of Business, overseeing the delivery of the centralized service team for the provision of city-wide community programs including: Camps, Play in the Park, Public Skating, Third Party Partnership Programs, Older Adult Groups and Youth Programming. Ensuring the maximization of public participation, operating revenues and cost containment strategies for the program area.
  • Work in collaboration with community organizations, 3rd party providers, industry stakeholders and affiliates to ensure services are provided safely and in accordance with industry best practices, maximizing participation, revenue and partnership opportunities.
  • As a member of the Recreation Managers Team develop and implement a range of operational and service plans and standards that respond to customer and divisional priorities; Ensure established annual targets are achieved, and/or service plans adjusted as required. Provide direction and analysis on the need for facilities, projects and initiatives to meet present and anticipated future needs of recreation facilities, programs and services.
  • Manage recruitment, training, evaluation, scheduling and performance management of staff.
  • Develop and hold staff accountable to legislation, corporate policy and divisional standards
  • Manage the current operating budget and capital budget for the line of business, maintaining and creating revenue sources through program delivery, service level adjustments and facility allocation adjustments. Contribute to the divisional budget and corporate business planning process.
  • Work with central service and business planning teams to ensure marketing collateral, internal supports (CLASS, E/Active Guide) and financial, pricing and other administrative requirements are in place.
  • Proactively build and maintain relationships with stakeholder groups, both external and internal, to eliminate barriers between departments/groups.
  • Work with Facility Managers to ensure facility and customer issues/needs are anticipated and resolved.
  • Represents the City of Mississauga's interests on local, regional and national issues.
  • Performs other related duties as assigned. 



  • ​A university degree/diploma in Recreation, Kinesiology, Physical Education, Public Administration or equivalent along with a minimum of 5 years directly related experience at a supervisory level. 
  • Strong interpersonal skills, excellent oral and written communication skills, demonstrated customer service, supervisory, organization, leadership and team building skills required.
  • Principles of Healthy Child Development (PHCD), High Five QUEST 2 and QUEST 1 qualifications (or a willingness to obtain within 6 months).
  • Microsoft Office and applicable City software (including CLASS and SAP)
  • Valid Standard First Aid/CPR"C" is required.
  • Valid Ontario Class 'G' licence and access to a vehicle is required.



Hours of Work: 35 hours per week

Salary: $83,471 - $111,297

Closing Date: Sunday, October 22, 2017

Number of Openings: 1 Permanent Full-time

Department/Division/Unit: Community Services/Recreation/Aquatics, Therapeutic & Fitness

Work Location: 201 City Centre Drive, Mississauga, ON



A Criminal Record Search will be required of the successful candidate, at his or her own expense, to verify the absence of a criminal record for which a pardon has not been granted.
We thank all who apply, however, only those candidates selected for an interview will be contacted.
All personal information is collected under the authority of the Municipal Act.


 We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform City Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act .        




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