Manager, By-Law Enforcement and Licensing

4 days ago
Job ID
# Positions
Job Type
Full Time
Job Industry
Government and Public Sector
Career Level
Years of Experience

Job Description

Building compliance through greater understanding



Here's what you get to do:


Under the general direction of the Director, Enforcement, the successful candidate will fully manage all aspects of the By-Law Enforcement and Licensing section.  Primary responsibilities include, but are not limited to the following:      


  • Oversees the operation of 20+ Municipal Law Enforcement Officers ensuring that compliance is achieved for 30+ By-laws including Zoning, Property Standards and Noise Control.
  • Oversees the operation of the Business Licensing Unit (9 staff), delivering high quality service for the licensing of trades, fixed locations and charity gaming.
  • Develops and implements detailed plans, briefing notes, reports and recommends policies regarding program specific requirements to senior management, standing committees and council.
  • Writes reports and presents to council using fact based knowledge and persuasion skills to navigate successful outcomes.
  • Oversees the day to day operation of all assigned staff including the, assigning and reviewing of work. Authorizes and controls vacation and overtime requests.  Monitors and evaluates and addresses staff performance.
  • Develops, recommends and administers the annual budget for the unit, and ensures that the unit’s expenditures are controlled and maintained within approved budget limitations. Contributes to the development of the divisional budget.
  • Ensures license and permit holders are in compliance with the by-law requirements, licensing standards, financial and reporting obligations, the operating agreement and any other relevant guidelines and regulations.
  • Ensures the development and implementation of compliance and quality assurance frameworks and associated procedures required for implementation through regular reviews, audits and surveys.
  • Works with the public and relevant city divisions, agencies, boards and commissions to address service provision concerns and to ensure contract/program compliance, where compliance issues range from minor to complex within a politically sensitive environment.
  • Undertakes risk assessment reviews of individual applicants and develops risk management plans, approaches and tools on behalf of licensing programs. Works with Internal Audit, Legal Services and other city divisions to lead and coordinate approaches to high-risk clients.
  • Resolve complex complaints/concerns in a service-oriented, politically sensitive environment while balancing the needs of the organization, division, and public by providing information and recommendations to both the Mayor and/or Members of Council.
  • Prepares an annual workplan which aligns with the Service Area Business Plan including key projects and initiatives that impact compliance and licensing.
  • Represents the division in meetings and initiatives with other divisions, service providers and other orders of government.
  • Responsible for the accuracy, maintenance and security of the database information.
  • Supports strategic divisional and corporate initiatives as required.



Here's what you bring to the table:

  • Post-secondary education, with preference for a university education, in Public Administration, Business Administration, Law Enforcement or a related field. An equivalent combination of education and experience may be considered.
  • Minimum of ten years of progressive experience with at least five years management or supervisory experience in a municipal administrative or operational environment.
  • Minimum of five years supervisory experience leading a diverse team to produce desired results while fostering an organizational culture that emphasizes innovation, continuous learning, collaboration, transparency, accountability and trust to support public service excellence.
  • Excellent writing ability to prepare detailed business proposals and other related corporate reports in a transparent and accountable manner.
  • Considerable experience managing the application, issuance, renewal and appeal processes in a licensing services, permit and administration environment.
  • Demonstrated success in identifying and implementing efficiencies with emphasis on change management and results in customer service excellence.
  • Considerable experience in financial analysis and reporting processes including budget development and control, expenditure forecasting, preparation and interpretation of financial reports and reporting of key performance indicators in a large scale public or private sector organization.
  • Skilled at developing quality assurance frameworks and business strategies to facilitate the effective administration of licensing services.
  • Knowledge of relevant by-laws and government legislation with the ability to interpret complex language.
  • Ability to provide expert advice and guidance to elected officials, other orders of government, members of the public and relevant stakeholders utilizing sound judgement, discretion and political acumen with the ability to use persuasion to build consensus amongst a diverse stakeholder group.
  • Highly developed skills in establishing performance objectives and measures to continuously enhance performance and the standard of excellence in the division.
  • Strong critical thinking and decision making abilities using innovative and outcome oriented leadership.
  • Strong ability to be flexible and manage multiple tasks in an environment with shifting priorities, firm deadlines and high performance expectations.
  • Advanced computer skills in Microsoft Word, Excel and PowerPoint. Knowledge of SAP and workflow management systems/databases would be considered an asset.
  • A clear criminal record certificate is required of the successful candidate, at their own expense to verify the absence of a criminal record for which a pardon has not been granted.



Hours of Work: 35 hours per week

Salary: $95,994 - $127,987

Closing Date: November 28, 2017

Number of Openings: 1 Full-time

Department/Division/Unit: Transportation & Works Department/ Enforcement Division/ Compliance and Licensing Section

Work Location: Civic Centre - 300 City Centre, Mississauga, ON





A Criminal Record Search will be required of the successful candidate, at his or her own expense, to verify the absence of a criminal record for which a pardon has not been granted.
We thank all who apply, however, only those candidates selected for an interview will be contacted.
All personal information is collected under the authority of the Municipal Act.


 We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform City Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act .        




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