We are looking for enthusiastic individuals with a passion for customer service, safety, and driving to come on board! Help the public get where they need to be, by becoming a Transit Operator with MiWay.
Driving people to their destination on our fleet of more than 460 fully accessible buses, with more than 85 bus routes, and serving over 3,600 bus stops is what we do. We are committed to providing customer driven, quality transit services to the public in a safe, reliable, clean and cost effective manner.
Here's what you get to do:
- Drive a MiWay vehicle while adhering to rules and regulations of the road, including road, weather and traffic conditions.
- Provide customer service to passengers by answering questions, providing route information, and giving directions.
- Monitor activities on the bus to ensure safety of passengers, and diffuse difficult situations.
- Adhere to MiWay's routes and schedules.
- Communicate with Supervisors, Transit Control office, and other Operators on route for important information. Report any delays, malfunctions, and accidents to Transit Control Office.
- Perform circle inspection of bus interior/exterior.
- Assist passengers with accessible seating or assistive devices and deploy wheelchair ramp when necessary.
- Observe payment of passenger fares, enter data into fare box, and issue/check the validity of transfers/passes.
- Fill out accident and/or other reports related to any incidences occurring during the shift as required.
Here's what you bring to the table:
- Minimum Grade 12 education or equivalent.
- Minimum 3 years front-line (face to face) customer service experience.
- Minimum 5 years of current motor vehicle operating experience in high density traffic conditions.
- Must possess a valid, unrestricted Class “G” Driver's License or equivalent. Class B or C License is considered an asset.
- Must be able to meet all legislated standards governing the issuance of a CZ License.
- A Driver’s Abstract indicating safe and responsible vehicle operation over the past 3 years with no infractions, offences, convictions, demerit points, or accidents.
- Proven ability to understand, speak and write in English in order to communicate effectively with the public and to report on incidents involving safety and/or service.
- Demonstrated experience dealing with the public in a position which requires excellence in problem-solving, conflict-resolution and independence.
- Ability to work a variety of shifts including nights, weekends, holidays and split shifts.
- Must be legally entitled to work in Canada.
- A Criminal Record Search (Vulnerable Sector Screening) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a record suspension has not been granted.
Physical Demands of the Job:
The successful candidate must have the ability to meet physical demands of the job such as:
- Sitting, foot action, push/pull of parking brake for long periods of time while driving the vehicle.
- Repetitive reaching (vertical/horizontal), bending/twisting of back, twisting/turning of neck, and gripping of large steering wheel and controls.
- Assisting passengers with accessible seating/bike rack.
- Using fine finger movements to issue transfer slips, enter data into fare box/iBus and operate controls.
- These are unionized positions, involving split shifts and night shifts; you must provide maximum flexibility for a 40-hour work week to be scheduled any time, 23 hours a day, 7 days a week, 365 days a year.
- Details of test times, dates and location will be e-mailed only to applicants who meet the position requirements and screening criteria and are selected to move forward in the recruitment process. There will be a $30.00 (+ HST) non-refundable administration fee.
- At time of testing candidates will be required to submit a current 3-Year Driver’s Abstract (with no infractions, offences, convictions, demerit points or accidents – no exceptions). Abstracts must be dated within 4 weeks of the testing date. Please note, applicants which do not meet the criteria for the Driver’s Abstract will not be considered for testing and the recruitment process (no refunds will be issued). For information on how to apply for a Driver’s Abstract click here.
Hours of Work: 40 hours per week
Salary: Training Hourly Rate: $20.36; upon successful completion of 5 weeks training $27.14; upon successful completion of nine months’ probation $30.54, after one year of service $33.93
Closing Date: Sunday, January 21, 2018
Number of Openings: 30 Permanent positions
Department/Division/Unit: Transportation & Works, Transit Division, Transit Operations Section
Work Location: 975 Central Parkway or 6780 Professional Court - Transit Facilities
A Criminal Record Search will be required of the successful candidate, at his or her own expense, to verify the absence of a criminal record for which a pardon has not been granted.
We thank all who apply, however, only those candidates selected for an interview will be contacted.
All personal information is collected under the authority of the Municipal Act.
We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform City Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act .