Insurance Claims Coordinator

1 week ago(1/12/2018 12:05 PM)
Job ID
# Positions
Job Type
Full Time
Job Industry
Government and Public Sector, Insurance, Legal
Career Level

Job Description

Check out this great opportunity as a Insurance Claims Coordinator!




Reporting to the Risk Manager, you will play a critical role in setting up claims and assigning external adjusters/firms; including providing continuous insurance and claims support, assisting in claims investigations and co-ordination of meetings, examinations for discovery and court dates for the Risk Management Section.  This role requires a self-starter with excellent people/partnership skills; a demonstrated working knowledge of the claims process and an intuition to investigate claims made against the City.

Duties will include:

  • Prepare financial reports relating to claim expenses incurred, as well as all statistical claim reporting. Assist in the analysis of insurance and claim financial reporting.
  • Prepare, approve, and process payments, generate cheque requisitions, prepare journal entries, review adjuster and legal billing invoices.
  • Review & reconcile all Risk Management financials tracked in the RiskMaster Accelerator System (Claims Management System) with City Operating Accounts.
  • Communicate, develop and enforce Risk Management policies and procedures.
  • Resolve and settle City and third party property damage claims.
  • Assist in creation and preparation of all outgoing correspondence/reports.
  • Navigate through database programs to gather relevant data in the defence and investigation of claims made against the City (eg. Sharepoint, RiskMaster, iMaps)
  • Enter and prepare all new claims and events into the claims management database, distribute to the Claims Specialist for handling.  Open and close claim files as required.
  • Responsible for attaching all documentation and communications to the appropriate digital claim files. Manage the filing of all Risk Management documentation, including claim files, incident reports, and correspondence.
  • Oversee handling of Accident Benefit claims assigned to outside adjusters/firms.
  • Assist in the ongoing review of current business processes to achieve improved operations and service. Assist in creation/development, implementation and updating of new processes, policies, resources materials and procedures in co-ordination with the Risk Management team. 
  • Assign external service providers to facilitate handling of claim files when required (this includes but is not limited to: appraisers, legal, adjusters, restoration services and investigators)
  • Responsible for all incoming correspondence. Must understand, identify, and take appropriate action on incoming correspondence and calls.
  • Assist in coordinating Risk & Insurance educational seminars conducted by the Risk Management Section.
  • Perform other duties as assigned.



  • Post Secondary education required, preferably in Business Administration or Accounting.
  • A CIP designation or enrollment in CIP courses is preferred.  
  • Three years related experience, preferably in a municipal environment.
  • Experience with financial reporting, cheque processing and gathering of information to assist in claims administration.
  • Must have a good working knowledge of Microsoft Office, in particular, Word and Excel, as well as claims management systems (i.e RiskMaster).  
  • Ability to work independently, deal with heavy and diverse workload, shifting priorities, meeting tight time lines and ensuring high degree of accuracy and efficiency.  
  • Demonstrated ability to establish effective working relationships with employees, client departments, the public and external service providers.
  • Excellent communication skills, both oral and written, at all organizational levels


Hours of Work: 35 hours per week

Salary: $59,252 - $79,005

Closing Date: January 26, 2018

Number of Openings: 1 Permanent Full Time Position

Work Location: 300 City Centre Drive 




A Criminal Record Search will be required of the successful candidate, at his or her own expense, to verify the absence of a criminal record for which a pardon has not been granted.
We thank all who apply, however, only those candidates selected for an interview will be contacted.
All personal information is collected under the authority of the Municipal Act.


 We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform City Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act .        




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